Terms and Conditions

ACCOUNT TERMS
For customers with approved account terms, our standard open account term is Net 30 days from the date that an order has shipped.

ONLINE PRICING
Due to material cost changes, prices are subject to change without notice. This website overrules all previous web pages, prices, and products. All products and their prices are subject to change without notice.

PRODUCTION TIMES
Production time will start once your proof has been approved, and payment has been received. The cutoff time for “business day approval” is 2pm EST. Approvals received after 2pm will rollover to the following business day.

LTM (LESS THAN MINIMUM QUANTITY) ORDERS
While we can sometimes have some flexibility, in general the minimum quantity available per order is listed in the pricing grids and is the minimum amount that can be ordered on the product page.

SALES TAX — OHIO ORDERS
In accordance with Ohio law, products shipped within Ohio will be charged sales tax unless the purchaser has a resale permit or tax exempt certificate number issued by the State of Ohio and provided to PromotionalProductsOnline.com

LATE DELIVERIES CAUSED BY “INCORRECT ADDRESSES PROVIDED”
We can not be responsible for delays in delivery caused by shipping addresses which are inaccurately provided with an order.

LATE DELIVERIES CAUSED BY CARRIER
We are not responsible for delays in delivery which are caused by carriers (FedEx, UPS, USPS, etc) after products have left our facility.

LATE DELIVERIES CAUSED BY “NO ONE AVAILABLE TO RECEIVE SHIPMENT”
We are not responsible for delays in delivery caused by recipient not being available to sign for delivery.

ORDER CHANGES OR CANCELLATIONS
Any change or cancellation of an order in process will be subject to production costs incurred to date, as well as a $30.00 cancellation charge.

WARRANTY
All products carry a one-year limited warranty which covers any defect in material, or craftsmanship, under normal product use. Batteries are excluded.

RETURNS
Non-customized items have a restocking fee of 15% and must in in the virtually the exact same condition as they were when they left our facility in order to be accepted as a return. Customized items are not returnable without cause, such as defect in material or craftsmanship. Defect is subject to management approval of return. Returned merchandise without authorization from PromotionalProductsOnline.com will not be accepted. All returns must be freight prepaid within 60 days of receipt. Any amount shortage or damage to product, must be notified to PromotionalProductsOnline.com within 15 days from receipt of product and items that became damaged during shipping need to be claimed to the carrier immediately.

TRADEMARK NOTICE
The depiction of any trademarks on our website is for illustrative purposes only and is not to be construed as endorsement or as an indication that they are a customer of PromotionalProductsOnline.com. Designs and trademarks used are for the sole purpose of displaying our customization capabilities.